Last updated: 2026-09-27
Asha Printing is committed to high-quality printing on every order. This policy explains when we'll reprint or refund an order, and when we can't, so there are no surprises.
If we make a printing mistake — the wrong item, a printing defect, or a fault in production — we will reprint the order or issue a refund at no extra cost to you. Please contact us within 7 days of receiving your order, with a photo showing the issue, so we can review it and arrange a reprint or refund quickly.
We print exactly what you send us. If the file you supplied contains an error — the wrong artwork, a spelling mistake, incorrect sizing, low-resolution images, or wrong specifications — and it's printed as supplied, this is not eligible for a refund or reprint, since the fault is not on our end. We recommend double-checking your file before sending it, and we're happy to flag anything that looks obviously wrong before we print.
We carefully package every order before handover to the courier or postal service. Once an order has been handed over for delivery, we are not responsible for items lost, delayed, or missing in transit, and we're unable to offer a refund or reprint for delivery issues that occur after handover. If your delivery seems delayed or missing, please contact the courier/postal service directly using your tracking details; we're happy to help pass on any information we have.
Please note that colours can appear slightly different once printed compared to how they look on a phone or computer screen. This is a normal, expected part of printing — screens display colour differently (using light/RGB) than printers do (using ink/CMYK) — and slight colour variation is not considered a printing defect. If accurate colour matching is critical for your project, let us know before printing and we can discuss options.
Because most of our print products (custom stickers, labels, business printing, bulk orders, and anything printed to your own specification) are made specifically for you, we're unable to offer "change of mind" returns once an order has gone to print. This policy covers genuine printing mistakes on our end, as described above.
Message us on WhatsApp or email digitalpartner@gmail.com with your order number, a description of the issue, and a photo if possible. We'll review it and get back to you with next steps.
Approved refunds are processed back to your original payment method (or bank transfer, if that's how you paid) within a reasonable time after approval.
Note: this policy reflects how Asha Printing operates, written in plain language — it is not legal advice. If you'd like it reviewed by a legal professional, we'd encourage that.
